The client had originally came to us to arrange a mortgage for a house she was purchasing. She was advised to consider her options in regards to life & critical illness insurance. Maybe she felt she didn’t need it, being in her early 30s, like most of us thinking that it’ll be something we may need in the future. But after some consideration and guidance from our specialists, she decided to take out a life and critical illness policy.
With our review service, we got back in touch with our client a couple years later as her mortgage was due to expire and it is part of our service to contact the client prior to expiry.
Whilst in touch she spoke to our protection specialist, Julia. The client had told Julia that since taking out her policy she had been diagnosed with malignant melanoma, a form of skin cancer, but has now made a full recovery and is back at work as normal.
Greater Financial Stability
Moreover, she didn’t know she was entitled to make a claim on her critical illness policy but Julia advised her to do so. Her claim has now been accepted and she will receive a payment of around £125,000. She now has greater financial stability and could potentially use this to pay off her mortgage or cover any losses she may have suffered during her illness.
Who Should You Speak To
Our protection team talk to a number of people who don’t have any cover and don’t realise the importance of ensuring that protection is in place. This is a prime example as to why the team emphasise the importance of protection and why it shouldn’t be overlooked.